EAP Glossary

Provided By Dale Masi, PhD, LCSW-C, CEAP

  • Access Line: A toll-free telephone number through which employees can reach the EAP on a 24/7 basis.
  • Affiliate Model: An EAP in which a vendor subcontracts with local professionals to provide counseling and other services, rather than using salaried staff.
  • Combination EAP: EA duties and services are jointly performed by both internal and external EA professionals.
  • Consortium Model EAP: An EAP in which a number of companies pool their resources together to develop a collaborative program and maximize individual resources.
  • Core Technology: The Core Technology, developed by Paul Roman and Terry Blum, “identifies those unique functions of the EAPs that differentiate them from other human resource activities in the workplace.”  The Core Technology includes:
      1. Consultation with, training of, and assistance to work organization leadership
      2. Confidential and timely problem identification and assessment services
      3. Use of constructive confrontation, motivation, and short-term intervention
      4. Referral of employee clients for treatment and assistance
      5. Consultation with work organization to encourage availability of an employee’s access to health benefits covering medical and behavioral problems, including, but not limited to, alcoholism, drug abuse, and mental and emotional disorders
      6. Identification of the effects EAP services have on the work organization and individual job performance
  • Cost-Effectiveness Analysis: Quantifies program outcomes, most likely in dollars, and compares this with the available program costs. It does not require a projection of intangible or future savings for various types of programs. The analysis addresses whether a program is being conducted at an acceptable level of effectiveness, in terms of optimum return dollar expended.
  • Council on Accreditation (COA): The largest independent accrediting body for social service agencies and EAPs. (http://coanet.org)
  • Critical Incident Stress Management: Immediate assistance to individual or workplace groups experiencing an unexpected trauma or disaster.
  • EAP Online Certificate Program: Offered through Catholic University and MASI Research Consultants, and taught by the author, the program consists of two courses and earns the student 24 Social Work CEUs. There is a discount available to all NASW members; the next set of courses will be taught beginning January 15, 2014. To register, contact Allyson Shaffer at shaffera@cua.edu.
  • EAPrefer: A program of NASW Assurance Services Inc. a wholly owned subsidiary of the National Association of Social Workers. It allows EAP network providers to effortlessly match qualified social workers with the employees/employers who need them. (https://eaprefer.wpengine.com/)
  • Employee Assistance Program (EAP): A professional assessment, referral, and/or short-term counseling service offered to employees with alcohol, drug, or mental health problems that may be affecting their jobs.  Additional services, such as Work/Life, Wellness, and Critical Incident/Stress Management may also be offered.
  • External EAP: An EAP in which a vendor firm is contracted to provide the EAP staff and services.
  • Internal EAP: A program in which all staff are employed by the company the program serves.
  • Management Information System (MIS):  The reporting system that documents the activities of the EAP.
  • Non-traditional EAPs: An EAP for unique employers, such as a professional sports team, or a sensitive agency (CIA, Secret Service, etc.). This is the most common type of EAP.
  • Peer Referral Model: An EAP model in which a peer refers an employee or coworker who does not have supervisory authority over the referred employee.  Professional associations often sponsor such programs.
  • Supervisory Training: Directed toward managers and supervisors, this training includes information on when and how to refer an employee to the EAP.
  • Utilization Rate: The number of employees seen by the program divided by the number of employees in the company.
  • Work/Life Programs: Offer information and referral services for ElderCare, ChildCare, Legal, and Financial Services.